Return Policy
Last Updated: October 28, 2025
Our Commitment to Quality
At Creatorthread, we take pride in our handcrafted greeting cards and printing services. Each item is created with attention to detail and care. We want you to be completely satisfied with your purchase, which is why we've established this return policy.
Quick Summary
- Standard returns accepted within 14 days of delivery
- Items must be unused and in original condition
- Custom/personalized items cannot be returned unless damaged or defective
- Refunds processed within 5-7 business days
Return Process Timeline
Begin the return process by contacting us within 14 days of receiving your order. Please include your order number and reason for return.
We'll review your return request and provide a return authorization if applicable, along with return shipping instructions.
Package the items securely in their original packaging if possible. Ship the items to the provided address with tracking information.
Once we receive your return, we'll inspect the items to ensure they meet our return conditions.
If approved, we'll process your refund to the original payment method within 5-7 business days.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 14 days of delivery
- In original, unused condition
- In original packaging when possible
- Accompanied by the receipt or proof of purchase
The following items cannot be returned:
- Custom or personalized greeting cards (unless damaged or defective)
- Digital designs or templates once downloaded
- Items marked as final sale
- Gift cards
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
For custom printing projects, we provide digital proofs for approval before production. Once you've approved a proof, we can only accept returns for production errors that differ from the approved proof.
Return Shipping
The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong item or a defective product). Return shipping must include tracking information.
For international returns, please note that we cannot refund any customs fees or import duties you may have paid.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment within 5-7 business days. Depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account.
Refunds include the cost of the item(s) being returned. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it following our return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our Return Policy, please contact us at:
Creatorthread
15 Walter Street
Te Aro, Wellington 6011
New Zealand
Email: [email protected]
Phone: +6448015899