Privacy Policy

1. Introduction

At Creatorthread, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our handmade greeting cards and printing services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Place an order for our handmade greeting cards or printing services
• Register for an account
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact us via our contact form, email, or phone
• Request a custom design quote

The personal information we may collect includes:

• Name
• Email address
• Mailing address
• Phone number
• Payment information
• Order history and preferences

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Operating system
• Device information
• Browsing behavior and preferences
• Referring websites

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for handmade greeting cards and printing services
• Provide customer support and respond to inquiries
• Communicate with you about your orders, products, and services
• Send you marketing communications (if you have opted in)
• Improve our website, products, and services
• Customize your experience and provide personalized content
• Conduct internal research and analysis
• Detect and prevent fraudulent transactions
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, and email delivery.
• Business Partners: When necessary to fulfill orders or provide services, such as print production partners for large orders.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies are small files that a site or its service provider transfers to your device. These technologies help us understand how you interact with our website, improve your browsing experience, and enable certain functionality.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us via email.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete personal information.
• Deletion: In certain circumstances, you can request that we delete your personal information.
• Restriction: You can request that we restrict the processing of your personal information.
• Objection: You can object to the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Creatorthread
15 Walter Street
Te Aro, Wellington 6011
New Zealand
Email: [email protected]
Phone: +6448015899